Important Update: Going Out of Business Sale

As part of Deek and Bryan’s Retirement Going Out of Business Sale, all sales are final starting May 28, 2025.

Returns, exchanges, warranties, and layaways will no longer be accepted after May 25, 2025. This applies to all in-store and online purchases. We will not process any exceptions during the sale period.

Please plan your purchases accordingly. For more details or questions, visit our website or speak with a staff member.

In General

With a receipt, most items in new condition (including discounted merchandise) can be returned in-store for a full refund within 30 days of purchase. Items must be in original retail packaging and have all manufacturer tags, manuals, documentation, parts and accessories. Some items have additional restrictions that should be listed on its product page, or fall within the Final Sale category section below. Please call or contact us at customerservice@nextadventure.net with any questions, or any special circumstances.

Items purchased used, with their receipt and tags can be returned within 10 days for store credit only. Used items purchased online are final, not subject to returns or exchanges.

Non-Returnable items include safety-rated climbing gear, boats, underwear, helmets, bear spray, maps, customized items, fuel, and hygiene products.

 

Option 1: Return In-Store 

Products eligible for return per our return policy can be brought into any one of our four store locations within the Portland Oregon Metro Area. 

See STORE LOCATIONS to find a store near you!

 

Option 2: Ship Your Returns

Start Your Return 

Please visit our Returns Portal to arrange all RETURNS & EXCHANGES. 

 

What is Redo?

Optionally—when you opt-in for Redo at checkout for a small fee, the cost of your return shipping label is covered, allowing you to return most item(s) in your order for a refund or exchange for free —with exceptions, some item restrictions do apply, for example, watercraft returns are not covered by Redo nor are Final Sale/ Non-Returnable items.

If you choose not to buy Redo when you check out—you can still return your items via the return & exchange portal, but you will be responsible for the cost of the return shipping label. All returns are subject to the guidelines outlined in our Return Policy.

We leverage our rate savings to offer you prepaid return labels at greatly reduced rates through USPS, UPS or other standard carriers. You will see the fee for this listed in the return portal as a "Handling Fee" and the amount is taken from your refund. Please note that we do subsidize a portion of the cost of the return labels for orders that are being exchanged.

 

Packaging Your Returns

Simply put, please return items in packaging comparable to which they were sent.  You may also return your website purchases at any of our retail locations in our around the Portland, Oregon Metro Area. 

 

All items must be returned in their original condition, including manufacturer packaging, tags, documentation, and any included parts/accessories. Please ensure returns are carefully repackaged similar to how they were received. Please use a suitable shipping box or weather-resistant mailer pouch.

DO NOT SHIP THE ITEM IN THE PRODUCT BOX. 

Returns can be refused, and/or restocking fees assessed at our discretion, if items arrive used, or if items and/or packaging is damaged due to improper packing.

Please contact us by email or phone if there is an unexpected problem with your order or any special circumstances that would require its return. Contact us at:  customerservice@nextadventure.net (include your order number in the subject line) or give us a call at 877-838-2816 to answer any questions. 

Kayaks and other watercraft are returnable as long as they are absolutely unused.  If you're contemplating a return for a freight-shipped watercraft before you've placed your order, we advise that you reconsider your purchase. Customers are responsible for return freight fees, which are often significantly higher than the fees you are charged for delivery. 

Please contact us directly for watercraft return shipping options at:  customerservice@nextadventure.net (include your order number in the subject line) or give us a call at 877-838-2816 to answer any questions. 

 

Final Sale / Non-Returnable

• Climbing gear with a manufacturer safety load rating.  This includes, but is not limited to: ropes, harnesses, protection, belay & ascenders, carabiners & quickdraws. Climbing shoes & chalk bags are returnable.
• Underwear/personal care items cannot be returned due to hygiene concerns
• Footwear without the original retail packaging (shoebox, sandal/slipper hanger)
• Footwear that has been used outdoors or worn (beyond the typical try on period)
• Camping fuel
• Water Filtration Items
• Bear Spray
• Customized items - This includes, but is not limited to: skis and snowboards with mounted bindings, cut-to-length paddles (Nordic skis with factory mounted bindings/plates are returnable)
• All Used Gear purchased online 

 

Exchanges

Please visit our RETURNS PORTAL to arrange for ALL RETURNS & EXCHANGES.

Customers are responsible for shipping charges on all standard exchanges. We leverage our rate savings to offer you prepaid return labels at greatly reduced rates through USPS, UPS or other standard carriers. You will see the fee for this listed in the return portal as a "Handling Fee" and the amount taken from your refund.

Please email us at customerservice@nextadventure.net (include your order number in the subject line) or give us a call at 877-838-2816 to answer any questions. 

In-Store Purchase Returns

With a receipt, most items in new condition (including discounted merchandise) can be returned in-store for a full refund within 30 days of purchase.  Items must be in original retail packaging and have all manufacturer tags, manuals, documentation, parts and accessories.  Some items have additional restrictions that should be listed on its product page, or fall within the Final Sale category section below.  Please call or contact us at customerservice@nextadventure.net with any questions, or any special circumstances.

Items purchased used, with their receipt and tags can be returned within 10 days for store credit only.

 

Warranties

We are happy to help you obtain manufacturer warranty support for any manufacturer defects.  If problems arise, please feel free to visit our stores or email us at customerservice@nextadventure.net and include a detailed description of the problem.

Please include high-resolution photos that identify the item, and any that help illustrate the problem.

Please include your online order number, or in-store receipt number, if you have it. 

For watercraft warranties, please include the serial number which is typically found on the starboard stern (right rear) and close ups of the issue with something to illustrate the size. Photos of the full hull and deck are often required.  Manufacturer warranty programs vary widely, but we will do our best to help resolve your issue as quickly as possible. 

We appreciate your patience and understanding. 

Wilderness Technology

For Wilderness Technology Product Issues: All Wilderness Technology products are covered by a Lifetime Warranty against defects in materials and workmanship. This warranty does not cover damage caused by accident, misuse, improper care, negligence, normal wear and tear, or the natural breakdown of materials over time. Damage not covered under this warranty may, at the option of Next Adventure, be exchanged for like Wilderness Technology product, or repaired for a reasonable charge. For all returns, exchanges and repairs, a Next Adventure receipt of purchase is required.

 

Holiday Return Policy

New items may be returned or exchanged December 1^st through January 31st.  If purchased with a credit or debit card, the original card used must be present for a refund. Items must be in new condition with original packaging, boxes, and tags. Footwear may not be worn outside. Used items from the Bargain Basement may be Returned or Exchanged within 10 days with original receipt and tags for Store Credit Only. Non-Returnable items include safety-rated climbing gear, underwear, bear spray, maps, customized items, fuel, and hygiene products.

 

Refund Policy

Refunds can only be processed back to their original payment method. Should the original payment method no longer be valid for any reason, a store credit will be provided in the form of a Next Adventure digital Gift Card.

For new gear that misses the return window of 30 days may be able to resell item in our Bargain Basement locations in our Portland and Sandy Outdoor Stores.

Returns Fraud: If a return using our prepaid return label shows delivery to a location that is not our warehouse and follows other patterns associated with fraud, we will not process the refund.

Unfortunately, online fraud is more and more common. We review 100% of orders placed online to prevent fraudulent transactions from being processed. If we have concerns with an order, we will place that order on hold and reach out to the customer to get clarification. Fraud concern must be resolved within 7 days, otherwise the order will be canceled.

If we detect a pattern of fraudulent orders, returns and/or chargebacks, we reserve the right to refuse processing of any future orders.