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Return Policy
Return Policy

Return Policy

Need to return something? No RMA number or return authorization is required. See details below for return guidelines. If you have any questions or concerns about your purchase, please feel free to email us at [email protected]  and include your order number in the subject line.

Please note we've extended our return period from 30 days, to 120 days from date of purchase, to better serve you.  Due to ongoing operational changes from the impact of COVID-19, our returns and refund processes will take longer than usual for us to complete.   We appreciate your patience and understanding.

 

Exchanges

The easiest way to exchange your new, unused item is to place a new order through our website, and return your original item within 120 days of pickup or delivery. This will avoid the risk of the item selling out and will speed up the process of getting you the items you need. You will receive a full refund for your item once we receive the return. No return authorization is required.  Return shipping information is located at the bottom of the packing sheet included with your order.  Please email us at [email protected] (include your order number in the subject line) or give us a call to answer any questions. 

 

In-Store Purchase Returns

With a receipt, most items in new condition (including discounted merchandise) can be returned in-store for a full refund within 120 days of purchase.  Items must be in original retail packaging and have all manufacturer tags, manuals, documentation, parts and accessories.  Some items have additional restrictions that should be listed on its product page, or fall within the Final Sale category section below.  Please call or contact us at [email protected] with any questions, or any special circumstances.

Used items with receipt and tags can be returned within 10 days for store credit only.

 

Website Returns

Simply put, please return items in packaging comparable to which they were sent.  If you're in the Portland metro area, you may also return your website purchase at any of our retail locations. 

All items must be returned in original condition, including manufacturer packaging, tags, documentation and any included parts/accessories. Please ensure returns are carefully repackaged similar to how they were received. Please use a suitable shipping box or weather resistant mailer pouch.  Returns will be refused, or restocking fees assessed at our discretion, if items arrive used, or if items or product packaging is damaged due to improper packaging.

Customer is responsible for shipping charges on all standard returns.  We recommend obtaining sufficient insurance and delivery tracking for the items. 

Please contact us by email if there is an unexpected problem with your order, or any special circumstances that would require its return.  Before shipping the packageplease contact us at [email protected] (include your order number in the subject line). 

Kayaks and other watercraft are returnable as long as they are absolutely unused. Customers are responsible for return freight fees. Please contact us for watercraft return shipping options.

 

Final Sale/ Non-Returnable

  • Climbing gear with a manufacturer safety load rating.  This includes, but is not limited to: ropes, harnesses, protection, belay & ascenders, carabiners & quickdraws. Climbing shoes & chalk bags are returnable.
  • Underwear/personal care items cannot be returned due to hygiene concerns.
  • Footwear must include its original box.
  • Customized items - This includes, but not limited to: skis and snowboards with mounted bindings, cut-to-length paddles (Nordic skis with factory mounted bindings/plates are returnable)

 

Warranties

We are happy to help you obtain manufacturer warranty support for any manufacturer defects.  If problems arise, please email us at [email protected] and include a detailed description of the problem.  Please include high-resolution photos that identify the item, and any that help illustrate the problem.  Manufacturer warranty programs vary widely, but we will do our best to help resolve your issue as quickly as possible.  We appreciate your patience and understanding. 

 

Return your item including a copy of the packing sheet to:

Next Adventure - Returns 
320 SE Division Place 
Portland, OR 97202 
503-233-0706